How Greater Los Angeles Orthopedics Leveraged Technology to Turbo-Charge Revenue and Satisfy Patients
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The Story of Greater Los Angeles Orthopedics
The team at Greater Los Angeles (GLA) Orthopedics has served their community for over a decade. With dedicated and knowledgeable front office staff, patients who adore their providers, and a warm and welcoming environment, GLA has served as a longtime leader in community care.
Despite their success in running a practice and treating thousands of patients, billing was something that always seemed to fail to meet their expectations. Whether it was a lack of transparency in knowing where their claims were, an ability to reach their biller, or a generally archaic business approach to billing, they knew that there should be a better way.
They knew there had to be a more effective approach to billing, and spent several months finding the right billing partners. When they discovered the Athelas product suite, they were drawn not only to its core RCM product offerings, but also its rich data, speedy customer support response times, and ability to build customized solutions.
14% Increase in Total Revenue, Despite Flat Encounters
Athelas went right to work implementing cutting-edge billing software tailored to GLA's specific needs, reducing manual errors through their billing rules engine and streamlining invoicing processes. This resulted in a significant decrease in billing delays and errors, enhancing overall operational efficiency, and driving a significant improvement in payment per claim.
3x Improvement in Patient Collections
With a new comprehensive front office management system, GLA was able to address long-standing administrative bottlenecks in appointment scheduling, patient registration, and insurance claim processing. The integration of innovative software solutions led to a seamless workflow, allowing staff to focus more on patient care and driving thousands of dollars collected effortlessly through automated text payment.
Unprecedented Provider Transparency and Satisfaction
Athelas developed a secure online portal, providing healthcare providers with real-time access to billing information, patient records, and relevant reports. This heightened transparency fostered trust and satisfaction among providers, empowering them with the tools needed for informed decision-making.
Overall Results
The collaboration between GLA and Athelas yielded tangible results. Billing efficiency improved, provider satisfaction reached new heights, and the organization experienced a notable reduction in billing errors and delays, contributing to a healthier revenue cycle. Most importantly, GLA found a billing partner who was focused on making life easier for their patients and providers — resulting in a meaningful improvement in the front desk experience.
Discover Athelas RCM
For healthcare practices and hospitals seeking a transformative partner in revenue cycle management, Athelas stands as a proven solution. The success story of GLA Orthopaedic underscores the positive impact of strategic collaboration and AI-powered RCM workflows. Reach out to Athelas today to explore how your organization can achieve similar success in revolutionizing its revenue cycle management.
