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We are fully HIPAA compliant, built with SOC2 and HITRUST infrastructure. We take patient information and security with utmost importance and do not share information to any 3rd party. We own the entire AI/LLM pipeline ensuring every note that is created is securely stored.

In many cases patient consent is not legally required, 39 states and DC, however we recommend for an optimal patient experience to inform them. As general guidance we recommend letting the patient know that this tooling will help provide better patient care, make your work easier, and lead to a more optimal experience. Consent can be achieved through an intake form.

Explainer Example:
“To provide you with the best care and attention, I am using a service called Athelas Scribe that transcribes our conversations and assists with my notes. Your information will remain private, and I will review the content for accuracy. You can request to stop using it at any time. Do I have your permission to use this service during our visits?”

The AI has been trained to understand the context of the conversation and what is medically and non-medical relevant. Based on this we are able to filter out all the information not pertinent for the clinical documentation and re-format the necessary information for your a billing ready note.

Our transcription Model is 99.4% accurate. The LLM can evaluate entire transcription context so spot errors are effectively eliminated.

If the “wave” is not moving when recording a session, something might not be working with your audio.
Follow these steps to resolve the problem:
1. Check Your Microphone Connection and Settings:

• Ensure your microphone is properly connected to your computer.

• Confirm that the microphone is turned on, not muted, and has batteries if required.

2. Adjust Browser or Phone Permissions:

• Open your browser (e.g., Chrome, Firefox, Edge) or Phone and go to the settings or preferences section.

• Locate the permissions section related to the microphone.

• Ensure that Athelas Scribe has access to your microphone.

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By following these steps, you should be able to resolve most microphone issues. If you continue to experience problems, please contact our support team at scribe-support@getathelas.com for further assistance.

Yes! Go to “My Scribes” and select the Note that you want to edit. Select “Regenerate” to add additional notes by recording or adding text. The note will regenerate with the additional information.

This typically occurs if you are using our Mobile application and do not have stable cellular/internet connection. If this occurs navigate to My Scribes and click the "Retry" button when you are connected to stronger wifi.

Navigate to “AI studio” to create specific rules that are personalized to you. You can configure custom formatting rules for your clinical documentation, set up shortcut triggers, can automate referral emails and more!

Watch our video on Customized Formatting under the Customization module!

Yes! Contact our team at scribe@getathelas.com to enable this feature for you. Scribes will just need to be recorded without headphones on so the mic can pick up the computer’s speaker output sound.

Yes! We have background mode enabled for all devices, so you can record while also navigating to other tabs or apps.

While you can access scribe.athelas.com on any browser, we recommend Google Chrome for an optimal experience and so you can utilize the Google Chrome extension.

Athelas Scribe Best Practices PDF