Challenge
Before Athelas: Poor Patient Billing
- A quarter of patients were never notified about their open balances
- First pass rate was only 83%, leading to extra work
- Patient responsibility collections were inconsistent and often missed
- Denials were left unworked, with over $100K in exposure
- Insurance collections dropped as procedure mix shifted month-to-month
- Coding and prior authorization errors created recurring claim issues
Solution
After Athelas: Data Drives Revenue
- $4.77 collected per encounter in patient payments (5x higher than before)
- Established a 93% collection rate (33% above benchmark)
- 1.2% total denial + rejection rate, well below the 5–10% industry standard
- 96% first-pass claim rate and 99% submission-to-closure rate
- Rules engine now running 22 site-specific automations, impacting 6,000+ claims
- CPT-level revenue up across 4 of 5 top procedures
- SmartPay features (bulk auto-charge, decline tracking) improving aging A/R
- 3-day average from date of service to submission (7 days better than benchmark)
“It's been great, for a long time now.” – Troy Marsh, Co-Founder
Ready to streamline operations and unlock hidden revenue like Meier & Marsh? Schedule a demo with Athelas, powered by Commure, today.
