Customer Stories

How PACS Urgent Care Streamlined Operations and Boosted Revenue with Athelas

PACS Urgent Care is a fast-growing, multi-provider urgent care network with 2 locations. Like many urgent care operators, they were managing high patient volume, complex billing, and operational inefficiencies that made growth harder than it should be.

Challenge

Before Athelas: High Patient Volume with Limited Billing Visibility

  • Per-visit revenue plateaued due to missed coding opportunities + limited automated patient workstreams
  • Manual workarounds to track missing notes and incomplete visits
  • PACS Urgent Care struggled with inconsistent and incomplete reporting. Their previous systems couldn’t reliably show which patients had been seen, which notes were missing, or where revenue was falling through the cracks.

‍

Solution

After Athelas: Increase in Per Visit Collections

  • In Q4 2024, Athelas’ analytics platform flagged a sudden shift in visit code distribution, leading to lower reimbursement. Athelas alerted the site and helped troubleshoot the issue, which was traced to a system setting in their auto-coding logic. As a result, PACS Urgent Care saw an average increase of $15 per encounter from November 2024 through January 2025, compared to the previous quarter.
  • 50%+ of patients now use mobile pre-check-in and digital payments
  • Nearly 100% of collections recovered with automated statements and SMS billing

This level of visibility would’ve been impossible with their prior tools. “We would never have caught that revenue dip on our own,” one team member noted.

‍

Want to see how Athelas, powered by Commure, can do the same for your practice? Schedule a demo today.

‍

Latest articles

See all
Raleigh Orthopaedic Cuts Billing Backlog 81% and Grows Weekly Revenue in Weeks with Athelas
Raleigh Orthopaedic replaced disconnected systems with Athelas' unified platform and saw an 81.5% drop in billing backlog and 15.3% weekly revenue growth within weeks.
August 2, 2026
blog
How Cape Cod Rehab reclaimed 7 hours a week with Athelas
Cape Cod Rehab cut their denial rate to 0.1%, gets claims paid in days, and reclaimed 6–7 hours of staff time per week, all on one platform.
July 31, 2026
blog
Rock Valley Physical Therapy empowers 600+ users with a PMS that lets PTs focus on patients
Rock Valley Physical Therapy, a therapist-owned Iowa clinic network, adopted Athelas Ambient AI, Air EHR, and RCM to combat shrinking Medicare reimbursements and administrative overload. One connected platform freed up therapist time for patients and gave Slate, Rock Valley's RCM spinoff, a scalable way to help other small practices stay independent.
July 31, 2026
blog